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General Support

General Support Sites

Mental Health and Young People

Young Minds Crisis Messenger

  • Provides free, 24/7 crisis support across the UK if you are experiencing a mental health crisis
  • If you need urgent help text YM to 85258
  • All texts are answered by trained volunteers, with support from experienced clinical supervisors
  • Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.



  • 24 hour confidential listening and support for anyone who needs it. (Adults included.)
  • Phone 116 123 (24 hours)


  • Advice about dealing with teenagers’ anger and aggressive behaviour
  • Free and confidential talking support with Live Chat via website.
  • Other counselling available - telephone, messaging, webcam - charges apply.

CALM (Campaign Against Living Miserably)

  • Offers support to young men in the UK who are feeling down or in a crisis.
  • Helpline: 0800 58 58 58 (Daily 17:00- 0:00)

Family Lives 

  • Online advice and information on anger, teens and boundaries, discipline, lying and stealing and violence.

Gangs and young people  (NSPCC)

  • Advice for parents worried about their children’s involvement in gangs
  • 24 hours Freephone helpline: 0808 800 5000

Ditch the Label

Eating Disorders

You may find these links helpful:                               

Drugs and Alcohol in young people

Download the full Parents help guidelines:

A guide to start the conversation with your son:

You might find these links helpful with Drug and Alcohol support for your son:


Provides honest information about drugs and alcohol.

Live chat service also available (2 - 6pm, 7 days a week).

Information on accessibility, confidentiality and cost available here.

Phone: 0300 123 6600

Text: 82111


Opening times: 24/7

We are with you

Offers free, confidential support to people experiencing issues with drugs, alcohol or mental health.

Free webchat service available.

Opening times: 9am - 9pm, Monday to Friday; 10am - 4pm, weekends

Drink Aware

Provide support, information and advice about the impact of alcohol on you, your family or friends.

Free webchat service available.

Phone: 0300 123 1110

Opening times: 9am - 8pm, Monday - Friday; 11am - 4pm, weekends


Offers support for young people who have relatives and friends that are alcoholics. Alateen is part of Al-anon who provide support for those who have been affected by alcohol.

Email support is available via their online contact form.

Phone: 0800 0086 811

Opening times: 10am - 10pm, seven days a week


If you’re under 19 you can confidentially call, chat online or email about any problem big or small.

Sign up for a free ChildLine locker (real name or email address not needed) to use their free 1-2-1 counsellor chat and email support service.

Can provide a BSL interpreter if you are deaf or hearing-impaired.

Hosts online message boards where you can share your experiences, have fun and get support from other young people in similar situations.

Phone: 0800 1111

Opening times: 9am - midnight, 365 days a year

The Mix

Offers support to anyone under 25 about anything that’s troubling them.

Email support available via their online contact form.

Free 1-2-1 webchat service available.

Free short-term counselling service available.

Phone: 0808 808 4994

Opening times: 4pm - 11pm, seven days a week



County Lines and Gangs with Young People


Government parent guidelines for County Lines:

If you think a young person you know could be in danger call 999, or if you have non-urgent information to share with the police, contact Crime stoppers on 0800 555 111.

Supporting your son with exam stress

Create a safe and positive learning environment by agreeing ground rules for the session

Talking about sex with young people

Sexting and young people